FAQS
FAQS
Here are some of the most frequent questions you might have. If you do not see your or want to speak to us directly click here to send an e-mail to our team, we will answer shortly.
Shipping and Returns
I am not in the USA do you ship there?
Yes, we ship worldwide.
Can I get a refund if I didn't receive my item?
Here are some of the most frequent questions you might have. If you do not see your or want to speak to us directly click here to send an e-mail to our team, we will answer shortly.
Shipping and Returns
I am not in the USA do you ship there?
Yes, we ship worldwide.
Can I get a refund if I didn't receive my item?
Retail:
The shipping time for retail products is about 2 weeks. If you do not receive the goods within 1 month, please contact our Whatsapp (+44 7887167035). We will help you check the logistics. If there are any problems with the logistics during transportation, we will arrange a refund or re-shipment for you.
Wholesale:
The shipping time for wholesale products is about 1-2 months. If you do not receive the goods within 2 months, please contact us via Whatsapp (+44 7887167035)， and we will help you check the logistics. If there are any problems with the logistics during transportation, we will arrange a refund or re-shipment for you.
When will I receive my product?
Retail products are generally delivered in about 2 weeks.
Wholesale products are generally delivered within 1-2 months.